FAQ

PRODUCT

Are your housewares dishwasher safe?

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Many of our items are handmade and we recommend that you hand wash any items that have wood or brass components.

How do I take care of my new wooden board?

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Just like your mom said growing up: it should be washed by hand, and don't let it sit in water. We will add that and say it enjoys a good oiling when it's feeling dull—use mineral oil or board oil.

Do you recommend specific housewares to go with the cheese collections?

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We have a small but thoughtful selection of housewares that we think are great additions to a cheese board. But really, you don't need anything specific to use our cheese collections to make a beautiful cheese board.

What's the best all purpose cheese knife to buy?

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It really depends on what type of cheeses you like to eat. You can read our guide to cheese knives for more information.

CHEESE + PAIRING

Do the cheese + pairing collections ever change?

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Yes, we will rotate our feature collection regularly and will occasionally offer a Board-Along collection that will include access to a live virtual event.

I know a great product you should consider. How do I tell you?

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That's exciting! Email us at hello@shopboardsandco.com and tell us all about it!

Can I get a custom cheeseboard?

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Unfortunately not, our cheese board collections are set and not customizable, but you can add on fun items to personalize the box, such as cheese knives, bowls and gift cards to make it special.

I made a really pretty board, can I share it with you?

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Yes! We can't wait to see it. Tag us @shopboardsandco on Instagram or email it to us at hello@shopboardsandco.com.

What comes with a cheese +pairing collection?

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Each collection comes with all the food you need to make a delicious cheese board, as well as a cheese Dossier with information about cheeses, pairings, the makers and how to create easy, beautiful, and delicious boards.

Does a cheese + pairing collection make a good gift?

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A Boards&Co Cheese Collection is a wonderful gift for the cheese-lover in your life! We also have e-gift cards and physical gift cards that come with a cheese board journal.

Can my business purchase collections for team building?

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Yes, we love to help great bosses give their employees memorable gifts. Just email us at hello@shopboardsandco.com and our team will help you make magic happen.

Are video classes offered/possible for a collection/board?

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Make sure you are signed up for our newsletter (on the bottom of every page!) where we will offer limited edition cheese boxes and virtual classes!

Where can I find allergen information?

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Allergens are listed on the product pages that contain food. In the cheese board collections, they are listed under the specific cheeses and pairings.

How long can I keep a cheese board collection before consuming it?

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We recommend enjoying your board within a week of delivery in order to get the best experience!

How many people does a collection feed?

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Each cheese collection lists a recommended range of how many people it serves.

My family are picky eaters, will they eat any of the collections?

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While only you can know if your family are picky eaters, each cheese collection offers a variety of cheeses and pairings, so it is a good way to try new things! We do include a list of everything in the box on the collections page so you know what you're getting. Occasional we may need to substitute something similar if a product becomes unavailable.

How should I store my cheese?

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We recommend you read our How to Wrap Cheese lesson, but for a quick recap: in the best case scenario, storing your cheese in your refrigerator encased in cheese paper and then a plastic or glass container provides the best environment. You can also wrap your cheese in parchment paper or wax paper, if necessary, but check on it frequently.

SHIPPING

When will my order ship?

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Please see our shipping policy for more information!

How long does shipping take?

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Please see our shipping policy for more information!

Can you ship to my address?

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We ship to the contiguous US only and we cannot deliver to PO boxes.

How do you ensure the cheese is kept cold during transit?

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All perishable deliveries are packed with gel packs and insulation to keep items cold for their 1-2 day time in transit. Our shipping team watches the weather and will try and contact you if they think your shipment should be held or delayed for severe weather. We always want your cheese to arrive safely!

How long can my package sit out on my front stoop without it being ruined?

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Our gel packs are meant to keep your food cool for during shipment, but they will likely be close to room temp by the time you receive them. As long as the cheese is room temp or cooler, then it is okay to enjoy. But we highly recommend that you keep an eye on the tracking info so that you can whisk your cheeses straight into the fridge upon arrival.

If I order a collection and housewares, will they ship together?

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Yes, we have special boxes that can include both a cheese collection and other houseware items. If your purchase is too big to fit in our special boxes, we'll send two at the same time!

OTHER GREAT QUESTIONS

What's your return policy?

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Please see our return policy for more information!

I'm trying to login but it says that I don't have an account, what do I do?

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Contact our cheese team at hello@shopboardsandco.com for any help you may need with your account.

I see an error on your site, would you like to know about it?

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"That's it Marcy, You're fired!" Just kidding, we're cheese people, we're funny like that. We also stay up late at night in cheese induced highs and sometimes shouldn't be editing a website under the influence of aged gouda. Please email us at hello@shopboardsandco.com and let us know about the error that needs to be fixed. We promise not to call you the grammar police if you promise you'll forget you ever saw it!

My question wasn't answered, help?

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Contact our cheese team at hello@shopboardsandco.com for any questions not answered here.

Why the heck did you start a service like this in the first place?!

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Honestly, we're asking ourselves the same thing... But seriously, one good team question lead to another and then our fearless leader dragged us all down the rabbit hole, which is a problem because, as you know, rabbits don't eat cheese.

Did you know that this feels a little like J. Peterman Catalog?

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We are storytellers, we don't know what you're talking about. We only employ people who like cheese and wannabe writers. We are also fans of Seinfeld. We hope you enjoy our homage. And thanks for being in on the joke!

One more question...?

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Are you still here? :) Go on and eat some cheese, already!

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